general terms and conditions - online shop

Article 1: Foreword  

These General Terms and Conditions of Sale are governed by Articles 1125 et seq. of the French Civil Code and the French Consumer Code.  

The purpose of these General Terms and Conditions of Sale is to define the rights and obligations of Monnaie de Paris and the customer. They apply without restriction or reservations to the purchases made by end customers and non-professional buyers on the two Monnaie de Paris websites: www.monnaiedeparis.fr and www.monnaiedeparis.com (hereinafter, the Website).  

They also apply to other types of distance selling, such as telephone sales or mail-order sales, where distance selling is defined as any sales technique that allows the buyer to order a product without being present at the point of sale.  

These General Terms and Conditions of Sale cancel and replace all previous Terms and Conditions of Sale.  

They take precedence over any other document, such as brochures and catalogues.  

Monnaie de Paris reserves the right to adapt or modify these Terms and Conditions of Sale at any time. In case of modification, only the General Terms and Conditions of Sale in force on the day of the order shall apply.  

In the case of online sales, the customer acknowledges having read and accepted, at the time of the ordering an item, these General Terms and Conditions of Sale and has the possibility of saving it at any time on a durable medium by printing or downloading them, using the functions of the Website provided for this purpose.  

Before the contract is concluded by other distance selling techniques, Monnaie de Paris sends customers, at a minimum, information concerning their identity, the essential characteristics of the goods, the price and cancellation policy. Monnaie de Paris shall provide the customers, by email, after the conclusion of the contract and at the latest at the time of delivery of the goods, these General Terms and Conditions of Sale.  

Article 2: Identification of the seller  

Sales subject to these general terms and conditions are operated by Monnaie de Paris, a public industrial and commercial establishment under the supervision of the Ministry of Economy, Finance and Industry (139 rue de Bercy - 75012 Paris), registered at the RCS de Paris under the number B 160 020 012, SIRET number 160 020 012 00011, whose registered office is located at 11 Quai de Conti - 75270 Paris Cedex 06 - Telephone: +33 (0) 1 40 46 56 66 - VAT No.: FR64160020012. 

The distance selling service of Monnaie de Paris can be reached by phone at +33 (0) 1 40 46 59 30 or through our online contact form Contact Us (monnaiedeparis.fr).  

Article 3: Order  

Article 3.1: Capacity of the buyers  

Only persons legally able to enter into contracts concerning the items offered by Monnaie de Paris on the Website may place an order. When placing an order, you must have the full legal capacity to adhere to these General Terms and Conditions of Sale.  

When you pay by credit card, you declare that you are fully authorised to use the said card.  

If you pay by cheque, you must meet the following cumulative conditions:  

- You placed your first order for La Monnaie de Paris products on the website or by mail order, and payment was accepted, at least six months ago.  

- Payment for your last order of Monnaie de Paris items must have been accepted. 

Your order will be dispatched after verification of your payment method and, depending on the payment method chosen, after :  

- Receipt of your card's debit authorization or ;  

- Receipt and identification of the transfer to our bank account or ;  

- Receipt of the PAYPAL account debit or ;  

- Receipt of your cheque by the relevant department.  

La Monnaie de Paris reserves the right to refuse any delivery in the event of refusal to authorize payment by credit card by officially accredited organizations, in the event of non-payment and in the event of legitimate reasons to doubt your means of payment. 

5.1 Specific conditions about credit card paiement  

If you wish to pay by credit card, you will be asked to indicate your card number, the expiration date and the cryptogram (the last three digits on the back of your credit card) during the payment process. Monnaie de Paris accepts cards from the “CB” network, Visa, Mastercard and American Express. All orders are payable in euros. Your credit card will be debited at the time of the transaction.   

Please also note that in the framework of your order, Monnaie de Paris uses the "Fraud Expert" and “Scoring” solutions provided by Wordline. Those solutions are used during processing of remote payments.  

5.1.1 “Scoring” solution data processing   

When the “Scoring” solution is used, Monnaie de Paris is considered the data controller and processes your data according to the article 10 of the following general terms and conditions and according to our Privacy Policy. 
  

5.1.2 “Fraud Expert” solution data processing    

The Data controller is Worldline-Commerce Solutions SRL, Leonardo Da Vincilaan / Avenue Leonardo Da Vinci 3, 1930 Zaventem Numéro d'entreprise 0459.360.623. 

Worldline is processing your personal data with the aim to detect and prevent current and future fraudulent payments.   

The indicative delivery times are eight days (8) for metropolitan France and ten days (10) for countries in the European Union, twelve days (12) for DROM-COM and twelve days (12) for countries outside the European Union. The exact delivery time is indicated for each order and must be considered the contractual delivery time.  

In case of an order including several goods with various delivery dates, the delivery time of our order will be the one of the good with the furthest delivery date.    

Orders are shipped to the mailing addresses you entered at the time of your order. They are delivered by La Poste in France, in overseas packages for the DROM-COM and in international parcels for countries outside the European Union.  

Shipping costs are six euros and ninety cents euros (6.90€) for delivery in France and Corsica, sixteen euros (16) for delivery in the DROM-COM, thirty euros (30) for countries of the European Union and countries outside the European Union. These shipping costs are inclusive of all taxes.  

An email for tracking the package will be sent to you as soon as your order leaves our premises. This email contains your package number and an Internet link that allows you to track the route to your destination.  

In case of delay of delivery signalled by the customer to Monnaie de Paris, the latter will check if the order has been shipped or not. If it has been, Monnaie de Paris will request that its carrier to carry out an investigation to verify whether the order has been sent or if the package has been lost or stolen. For information purposes, the time limit for inquiries are approximately 5 to 6 weeks for shipments in metropolitan France and approximately 7 to 8 weeks for other shipments.  

Article 7: Pick-up in store 

You can place an order on the Site and collect your product in-store if the “Collection in-store” option is offered to you during the checkout process.  

In the case of an order of several products, if one of the products in your order is not eligible for the “Pick up in store” option, you will not be offered the option of picking up your order in store. 

The “Pick-up in store” option will only be offered if the total amount of your order is strictly less than 750 (seven hundred and fifty) euros all taxes included. 

Pick-up in store is only available for purchases made on the Site. 

To collect your order, you must go to our boutique at 2 bis rue Guénégaud - 75006 Paris, with the following documents: the e-mail confirming the availability of the order and a valid form of identification. 

You can give a proxy to a relative to collect the order on your behalf, however, the person must have their own valid ID, your valid ID and a proxy signed by you. A power of attorney template will be available for download as an attachment to the order availability confirmation e-mail you will receive. 

The product can only be collected once you have signed the delivery note that will be given to you in the store. 

You must pick up your order at the boutique no later than fifteen calendar days after the product availability date communicated to you by e-mail. If you fail to do so, the order will be cancelled automatically at the end of the aforementioned period. You will then be reimbursed within thirty calendar days from the date the product is no longer available. La Monnaie de Paris will refund you using the same means of payment you used for the initial transaction. 

If you have any questions regarding the collection of your order in the store, in particular any errors in your order or any requests for refunds, you can contact the La Monnaie de Paris mail order department by telephone on 01 40 46 59 30 or via our online contact form Contact us (monnaiedeparis.fr). 

For information on exercising your right of withdrawal, please refer to article 9 of these general terms and conditions of sale. 

Article 8: Warranty and exchanges  

Pursuant to the legal provisions in force relative to the conformity of the product sold, Monnaie de Paris refunds or exchanges products that are defective or do not correspond to your order. The contents and methods of exercising this legal warranty are described in Articles L.217-4 et seq. of the French Consumer Code.  

You have a period of two years as from delivery of the items to act. Subject to the conditions of cost foreseen in Article L. 217-9 the French Consumer Code, you may request the replacement or repair of the items. You are exempt from proof of the non-conformity of the items during the twenty-four months following their delivery. The legal warranty of conformity applies regardless of any commercial warranties.  

You also benefit from the legal warranty covering hidden defects provided for in Articles 1641 et seq. of the French Civil Code. In such a case you can choose between cancellation of the sale or a reduction of the sale price in accordance with Article 1644 of the French Civil Code.  

Please verify that the items delivered to you correspond to those you ordered upon receipt of your order.  

Please also check the condition of the items that were ordered by and delivered to you. In case of damage, tearing or opening of the packaging of your package, please refuse the parcel or make the usual reservations on the delivery slip of La Poste and contact the customer service department of Monnaie de Paris by phone at +33 (0) 1 40 46 59 30 to indicate the reasons for refusal of the delivery. Monnaie de Paris will request that La Poste carry out an investigation to verify whether the order was delivered in good condition or not. For information purposes, the time limit for inquiries are approximately 5 to 6 weeks for shipments in metropolitan France and approximately 7 to 8 weeks for other shipments.  

In all the above cases, you must return the item(s) ordered to Monnaie de Paris in their original condition. You will be reimbursed, within fourteen (14) days (from the date of receipt by Monnaie de Paris of the returned products), the total amount you paid, by automatic transfer to the bank account used for payment by credit card. Monnaie de Paris will pay the product return cost either by sending you a COLISSIMO label or by reimbursing the return costs on the basis of a flat-rate payment of 6.90 € TTC (six euros and ninety cents all taxes included). We kindly request that you contact the Claims Department (Service réclamations) at + 33 (0) 1 40 46 59 30 or through our online contact form Contact Us (monnaiedeparis.fr) for more information. To facilitate the refund, you may send your bank account information (RIB) along with your refund request.  

You may also request that the item(s) ordered be exchanged. In this case, please contact the customer service department of Monnaie de Paris to indicate your exchange request and return the item(s) ordered to Monnaie de Paris in their original condition.  

It is recalled that you benefit in any case from the legal warranties mentioned above.  

Article 9: Cancellation right

Article 9.1: Cancellation right  

Pursuant to the legal provisions in force, you have the right to withdraw without giving reasons within fourteen (14) days following receipt of the ordered items.  

In the case of a partially delivered order, this period runs from receipt of the last package.  

You can exercise your right of withdrawal directly online by going to the “My Orders” page and selecting “View Order”. 

Once your return request has been sent and received, you will be able to download your return form directly online or via your mailbox. You will then have fourteen (14) ten days to return your items. 

Engraved products cannot be returned.  

To exercise your right of withdrawal, you must also notify us of your decision to withdraw from the contract by means of an unambiguous statement by post to the address below: 

La Monnaie de Paris  

11 Quai de Conti –75006 Paris   

You can use the cancellation template attached in Annex 1 to these General Terms and Conditions of Sale. This is not mandatory.  

In order for the cancellation period to be respected, you must send your letter or email relative to the exercise of the cancellation right before the expiry of the deadline. 
 

Article 9.2: Effects of cancellation  

In the event of cancellation, Monnaie de Paris will reimburse all payments received from you. Please contact the Claims Department at +33 (0) 1 40 46 59 30 or through our online contact form Contact Us (monnaiedeparis.fr) for more information. Reimbursement will take place without undue delay and in any event not later than fourteen (14) days from the date on which Monnaie de Paris was informed of your decision to cancel the order. Monnaie de Paris will carry out the reimbursement using the same means of payment as that used for the initial transaction. This reimbursement will not incur any costs other than the abovementioned option, if any. To facilitate the refund, you may send your bank account information (RIB) along with your refund request.  

In accordance with the articles L221-23 of the French Consumer Code, the return shipping costs will be at your own expense and will not be reimbursed by Monnaie de Paris.  

When your order contained a gift, offered by Monnaie de Paris under conditions, and that you do not fulfil those conditions after your cancellation and return, you must return the gift at your own expense to Monnaie de Paris, with the other returned products.    

Monnaie de Paris may defer reimbursement until it has received the goods or until you have provided proof of expedition of the goods, whichever comes earlier.  

Article 9.3: Exclusion of the cancellation right for products engraved at the request of the customer  

The cancellation right does not apply for products engraved at your request, in application of the provisions of the 3rd paragraph of Article L.121-28 of the French Consumer Code, which provides that "the cancellation right can not be exercised for contracts for the supply of goods made according to consumer specifications or which are clearly personalized".  

Article 10: Personal data - Confidentiality

The personal data collected by Monnaie de Paris, the data controller, is that which you voluntarily transmit when browsing our Site, when subscribing to our services: when registering for the newsletter, for a competition, when browsing our site, when creating your account on the form available from the “Identification” page and during your transactions, as well as the IP address (computer address) collected automatically.”   

The password you enter to create your customer account is strictly personal, and you undertake to keep it confidential. You also agree to provide truthful personal information.  

La Monnaie de Paris implements all appropriate measures to limit the risks of loss, deterioration or misuse of collected data. 

The length of time your personal data will be kept is detailed on the page: Confidentiality and protection of personal data, which we invite you to consult. 

La Monnaie de Paris may communicate your personal data to third parties such as its service providers or commercial partners for the proper execution of the contract, the sending of newsletters or commercial prospecting. The information and data concerning you are necessary for the management of your order and our commercial relations, and are collected for these purposes: contract execution, sending of newsletters, prospecting, ...  

In particular, this data may be used by La Monnaie de Paris to send you reminders by e-mail if you abandon your shopping cart.  It is also used to detect risky transactions, in which case the payment is blocked. 

In accordance with French and European regulations applicable to personal data, you may exercise your rights of access, rectification, limitation, opposition, deletion, opposition to profiling and portability of information concerning you. You also have the right to give instructions concerning the fate of your personal data after your death.  

You can exercise these rights by writing to the following address: 

Monnaie de Paris - Délégué à la Protection des Données (DPO) - 11 quai de Conti - 75006 Paris. 

or: donneespersonnelles@monnaiedeparis.fr 

You also have the right to object to receiving commercial prospecting, by writing to us at these addresses, by e-mail or by post.  

If the payment made with your credit card is blocked, you can contact us via our online contact form Contact us (monnaiedeparis.fr) or make the payment by other means. 

Article 11: Loyalty program

You are informed that any first order of Monnaie de Paris products placed on the Site, through distance selling or in store, leads to your automatic membership to the Monnaie de Paris loyalty program, with no minimum purchase amount.  

You can find the general conditions governing the Monnaie de Paris loyalty program on the dedicated page. 

Article 12: Litigation, Force Majeure and Applicable Law

These General Terms and Conditions of Sale are subject to French law.  

In the event of a dispute, you may have recourse to a conventional mediation procedure or to any other alternative means of dispute settlement.  

In accordance with the provisions of the French Consumer Code concerning the amicable settlement of disputes, Monnaie de Paris adheres to the e-commerce mediation service of FEVAD (French Federation of e-commerce and distance selling) whose contact details are as follows: Médiateur de la consommation FEVAD BP 20015 - 75362 PARIS CEDEX 8 - http://www.mediateurfevad.fr. After prior written authorisation from the customers vis-à-vis Monnaie de Paris, the mediation service (Service du médiateur) can be seized for any consumer dispute whose settlement was not successful. To find out how to refer the case to the mediation service, click here. In the event of legal action, all disputes relative to the interpretation and/or performance of the services covered by these General Terms and Conditions of Sale will be the jurisdiction of the French courts.  

In the event of a dispute, you may go to the Online Dispute Resolution platform set up by the European Commission in order to undertake a contractual conciliation procedure or any other alternative method of dispute resolution.   

However, neither Party may be held liable for the total or partial non-performance of its obligations if this non-performance is due to a fortuitous event or the occurrence of an element constituting force majeure as defined by case law, such as, but not limited to, flood, fire, storm, lack of raw materials, total or partial strike of transport and postal services.  

In such a case the parties agree that they shall meet to discuss the situation as soon as possible in order to determine the modalities of performance of the order if the case of force majeure continues beyond a period of one month.  

In the event that any of the provisions are cancelled or considered to be unenforceable to the customer by a court decision, then the remaining provisions of these General Terms and Conditions of Sale shall remain in full force.