Confidentiality and personal data protection


Welcome to our "Confidentiality & Personal Data Protection Policy" page. 


It will tell you more about the origin and use of the Information processed when you visit our site, place orders on our online store, create an account on our online space, and visit our brick-and-mortar store. 


This page is intended to answer any questions you have regarding the processing of your personal data by Monnaie de Paris and its sub-contractors. 
 
Monnaie de Paris is solely and uniquely liable for the processing of personal data that you transmit to us when you visit our website and our brick-and-mortar store as well as when you create your customer account on our website.


Monnaie de Paris puts in place the necessary measures and procedures to comply with the French and European regulations applicable to it.
 
If you have any further questions that are not addressed in our Confidentiality Policy, you can write to our Personal Data Protection Officer at the following address:
Monnaie de Paris
Délégué à la protection des données personnelles (DPO)
11 quai de Conti
75270 Paris Cedex 06
E-mail: donneespersonnelles@monnaiedeparis.fr
 
If you are not satisfied with the way Monnaie de Paris responded to your enquiries, you can complain to the appropriate Data Protection’s Office.

 

I. PERSONAL DATA COLLECTION

 

 

1. What data is processed by Monnaie de Paris?

The data collected by Monnaie de Paris are the following:

·       Name, First Name;

·       Postal Address;

·       E-mail address;

·       Telephone number;

·       IP address;

·       Order and customer service history.


 

2. Why is this data collected ?

The personal data collected on you is the data required to manage:

·       your order;

·       our business relations;

·       our payment and anti-fraud policy;

·       our competitions and events.

·       the activation of your account on the "Monnaie de Paris : eCollection" application if your product has this option, as well as the management of the digital certificate of ownership of your connected coin if you have activated it by downloading  the application.

·       your review following a visit to our museum or a product order.


This data is collected for these purposes only.

Personal data about you is also collected during your browsing on our website via the use of cookies, to ensure the proper functioning and security of the website and after your acceptance to:

·       improve your user experience based on your browsing and location;

·       personalise advertising and content based on your browsing;    

·       carry out statistics and audience measurement.


 

3. When is your data collected?
Your personal data may be collected in the following cases:

·       when you create a customer account on our website;

·       when you order a product sold by our online store;

·       when you contact our customer service;

·       via the installation of cookies when your browse on our website;

·       when your sign up for our newsletter;

·       when you enter a competition organised by Monnaie de Paris;

·       when you visit our brick-and-mortar store;

·       when you visit our exhibitions ;

·       when creating an account on the "Monnaie de Paris: eCollection" application;

·       when submitting a review following a visit to our museum or after ordering products..


 

4. How is your data secured?
The sites and software used by Monnaie de Paris use a secure server to protect your data. Monnaie de Paris uses strict security procedures to archive and use the information you transmit to us.

Monnaie de Paris takes appropriate measures to maintain an appropriate level of confidentiality and security of your personal data, particularly by contractually requiring its sub-contractors and contra-parties in general to implement any adequate technical and organisation measure, at all times, to secure personal data and guarantee said data the same level of protection as that required by French and European regulations applicable to it.

 

5. Is your data transmitted to third parties?

Monnaie de Paris may transmit your personal data to third parties such as its service providers or its business parties for the proper performance of the contract, the management of the "Monnaie de Paris: eCollection" application, the sending of newsletters or commercial prospection purposes and to allow the publication of notices about your orders or your visit to our museum.

For your orders from our online store, the "Fraud Expert" solution is used in addition to remote processing of payments. Your personal data shall be processed by Worldline e-Commerce Solutions SPRL with the aim of preventing and combating fraud (determining a level of risk relating to a transaction, detecting and managing any resulting alerts, informing traders to enable them to take decisions, "human" verification of transactions with a certain level of risk, score modelling).

 

6. For how long is your data retained?
 

Purpose of the processing Retention period
Managing your customer account

(3) years from the last incoming contact i.e. if after a period of three (3) years there is:

  • no connection or modification of the customer's personal space;
  • no transactions (online and offline).
Manage your customer account on the "Monnaie de Paris : eCollection" application

(3) years from the last incoming contact, i.e. if, after a period of three (3) years, there is no connection or modification to the customer's personal account.

Management of orders for products or services

(3) years from the last incoming contact i.e. if after a period of three (3) years there is:

  • no connection or modification of the customer's personal space;
  • no transactions (online and offline).
Taking into account entries to Monnaie de Paris competitions (2) years from the date of your participation in the Monnaie de Paris competition.
Sending of messages by e-mail, post or texts (electronic marketing) by Monnaie de Paris or by third party partners

(3) years from the last incoming contact i.e. if after a period of three (3) years there is:

  • no connection or modification of the customer's personal space;
  • no transactions (online and offline).
Telephone canvassing (commercial telephone canvassing including profiling) by Monnaie de Paris or by third party partners

(3) years from the last incoming contact i.e. if after a period of three (3) years there is:

  • no connection or modification of the customer's personal space;
  • no transactions (online and offline).

Or once you have requested to be removed from our customer prospecting list.

Browsing on our website See our “Legal Terms” page for further information.


 
7. Modification of our Personal Data Protection Policy

In order to improve our Confidentiality & Personal Data Protection policy, we reserve the right to modify or update this page at any time without prior notice.

 

8. Relationship between the Policy and our standard terms of sale 

This Confidentiality Policy forms an integral part of Monnaie de Paris's Standard Terms of Sale.

 

II. OUR COOKIE INSTALLATION POLICY


Please note that, when you visit the website https://www.monnaiedeparis.fr, cookies are installed on your web browser when you visit the Monnaie de Paris website when you accept their installation on the "cookie banner" provided for this purpose.

Information collected by Monnaie de Paris on you may be used by Monnaie de Paris to measure visitor numbers and offer you the best possible browsing experience.
 
For further information, please visit the "legal notices" page.