Visit - Amenities and accessibility

Amenities

Cloakroom

Cloakrooms are exceptionally closed.

Toilets

Toilets for visitors are available on the ground floor in the hall between the Cour des Fonderies – Benjamin Franklin and the Cour de l'Or, as well as on the first floor of the museum and in the historical salons of the Palace.

Children’s toilets

Child-height toilets and washbasins are available in the men’s and women’s toilets on the ground floor in the hall between the Cour des Fonderies – Benjamin Franklin and the Cour de l'Or, as well as on the first floor of the museum and in the historical salons of the Palace.

Baby-changing table

A baby-changing table is available in a room next to the toilets on the ground floor (key to be requested at the ticket office) and in the toilets in the historical salons of the Palace.

Folding pushchair

A folding pushchair is available on free loan from the ticket office.

Baby-carrier

Two baby carriers are available on free loan from the ticket office.

Step stools

Step stools are available on loan from the ticket office to ensure that small children won’t miss out on anything in the museum.

Accessibility

For blind and visually impaired visitors, various discovery tours with a guide are available by prior arrangement. For deaf and hearing-impaired visitors, discovery tours of the museum with a sign-language interpreter can be organised by prior arrangement. For visitors with general learning disabilities, a dedicated reception procedure and various discovery tours are available by prior arrangement.

Wheelchair

A wheelchair and portable seats are available on loan from the ticket office.

Audio induction loop

Audio induction neck loops (binaural or monaural magnetic hooks for people equipped with a hearing aid equipped with a ‘T’ function) and headphones are available on loan from the ticket office.

Illuminated magnifying glass

Illuminated magnifying glasses with different magnifications are available on loan from the ticket office.

Braille signage

The museum's handrails, handles and headphone jacks are accompanied by descriptive labels in Braille. There is tactile flooring before each step.

Lifts

The lifts have visually and tactilely identifiable call and floor control buttons (raised, large print, contrasting colours). They include a display of the steps, an audible announcement of the floor and the presence of an audio induction loop.