Article 1: Foreword
These General Terms and Conditions of Sale are governed by Articles 1125 et seq. of the French Civil Code and the French Consumer Code.
The purpose of these General Terms and Conditions of Sale is to define the rights and obligations of Monnaie de Paris and the customer. They apply without restriction or reservations to the purchases made by end customers and non-professional buyers on the two Monnaie de Paris websites: www.monnaiedeparis.fr and www.monnaiedeparis.com (hereinafter, the Website).
They also apply to other types of distance selling, such as telephone sales or mail-order sales, where distance selling is defined as any sales technique that allows the buyer to order a product without being present at the point of sale.
These General Terms and Conditions of Sale cancel and replace all previous Terms and Conditions of Sale.
They take precedence over any other document, such as brochures and catalogues.
Monnaie de Paris reserves the right to adapt or modify these Terms and Conditions of Sale at any time. In case of modification, only the General Terms and Conditions of Sale in force on the day of the order shall apply.
In the case of online sales, the customer acknowledges having read and accepted, at the time of the ordering an item, these General Terms and Conditions of Sale and has the possibility of saving it at any time on a durable medium by printing or downloading them, using the functions of the Website provided for this purpose.
Before the contract is concluded by other distance selling techniques, Monnaie de Paris sends customers, at a minimum, information concerning their identity, the essential characteristics of the goods, the price and cancellation policy. Monnaie de Paris shall provide the customers, by email, after the conclusion of the contract and at the latest at the time of delivery of the goods, these General Terms and Conditions of Sale.
Article 2: Identification of the seller
Sales subject to these general terms and conditions are operated by Monnaie de Paris, a public industrial and commercial establishment under the supervision of the Ministry of Economy, Finance and Industry (139 rue de Bercy - 75012 Paris), registered at the RCS de Paris under the number B 160 020 012, SIRET number 160 020 012 00011, whose registered office is located at 11 Quai de Conti - 75270 Paris Cedex 06 - Telephone: +33 (0) 1 40 46 56 66 – Fax +33 (0) 1 40 46 57 00 Email email@example.com VAT No.: FR64160020012
The distance selling service of Monnaie de Paris can be reached by phone at +33 (0) 1 40 46 59 30 or by email: firstname.lastname@example.org.
Article 3: Order
Article 3.1: Capacity of the buyers
Only persons legally able to enter into contracts concerning the items offered by Monnaie de Paris on the Website may place an order. When placing an order, you must have the full legal capacity to adhere to these General Terms and Conditions of Sale.
When you pay by credit card, you declare that you are fully authorised to use the said card.
Article 3.2: Ordering
The list of items from Monnaie de Paris proposed in the context of distance selling is available on the Website.
Any order made on the Website warrants the buyer's full and unreserved acceptance of these General Terms and Conditions of Sale
The main steps for ordering are described below.
To place an order online, you must create an account on the Website. In order to create this account and be identified, you must fill in all mandatory fields in the identification form available on the Website.
Once you are identified, you will be able to select the items from the offers referenced on the Website. In accordance with the applicable legal provisions, each product sheet specifies the essential characteristics of the product, its price including VAT and the delivery time.
You can, pursuant to the applicable legal provisions, visualise your order and order a summary indicating the availability of the selected product(s) and listing the essential characteristics of the products ordered and their price. You will be able to modify or cancel the selection before making any payment.
Order finalisation requires full payment of the product price. To continue and finalise the order, click on "proceed to payment".
You will be asked to read these General Terms and Conditions of Sale and must expressly accept them before validating and paying for your order. By accepting the General Terms and Conditions of Sale, you acknowledge having received all necessary information before confirming your order.
After confirming the contents of your order and having been informed that by validating your order, you agree to pay the price, you will have to choose from the means of payment proposed by Monnaie de Paris and pay.
- Ordering by phone and by mail order
You can reach the distance selling service of Monnaie de Paris by telephone at the following number: +33 (0)1 40 46 59 30 available from Monday to Friday from 9 am to 6 pm
You can choose from being redirected to the Website to order online or ordering directly by phone.
You can also order by mail by sending your order to the following address: Service de Vente à Distance - 11, quai de Conti 75270 PARIS CEDEX 06.
Article 3.3: Order confirmation
Once your order has been validated you will receive an order number and a confirmation email acknowledging receipt of your order. This email contains a link that allows you to access, download and print these General Terms and Conditions of Sale and the accompanying cancellation form.
The items and their prices are valid as long as they are visible on the Website, within the limit of available stock.
The sale will be considered definitive once the customer has completed payment and Monnaie de Paris has sent an order confirmation by email as mentioned in the first paragraph of this Article.
- Ordering by phone and by mail order
Once your order has been placed, Monnaie de Paris will send you a copy of these Terms and Conditions by email at the latest at the time of delivery of your product.
Article 4: Prices
The prices of the items appearing on the Website are indicated in euros and include all taxes. They do not include delivery costs, which are specified elsewhere. The prices include VAT at the rate in force on the day of the order.
Items are invoiced on the basis of the rates in effect on the day of validation of your order.
The prices displayed on the various media containing offers from Monnaie de Paris, in particular paper documents such as purchase orders and leaflets, may have a limited validity period specified on said media. Please verify that the price is still in effect before placing your order.
The items remain the property of Monnaie de Paris until receipt of full payment by Monnaie de Paris.
Shipping costs are indicated when you validate your shipping method.
Orders placed on the Website with a delivery address outside of Metropolitan France, Corsica and the European Union may be subject to customs duties and dock dues payable upon delivery.
Article 5: Payment
Payment for purchases on the Website can be made by credit card, PAYPAL, bank transfer or by cheque online (solely via the CHEQUEASY payment solution) at the time of the order.
If you wish to pay by credit card, you will be asked to indicate your card number, the expiration date and the cryptogram (the last three digits on the back of your credit card) during the payment process. Monnaie de Paris accepts cards from the “CB” network, Visa, Mastercard and American Express. All orders are payable in euros. Your credit card will be debited at the time of the transaction. Please also note that in the framework of your order, the "Fraud Expert" solution is used during processing of remote payments, and your personal data is processed by Ingenico E Commerce Solutions SPRL, with the aim of preventing and fighting fraud (determination of a level of risk linked to a transaction, detection and management of any alerts resulting therefrom, information for merchants for decision-making by the latter, "human" verification of transactions with a certain level of risk, modelling of the score).The collection of some of your personal data is therefore mandatory for this purpose. Failing that, your transaction could be delayed or made impossible, and your order cancelled. This data is sent to the authorised services of the Ingenico e-Commerce Solutions entities involved in this processing, to Monnaie de Paris, and to any third party whose intervention is necessary for the smooth performance of the payment process and the proposed services. Your order is shipped after checking your payment method and receiving the debit authorisation for your card.
Monnaie de Paris reserves the right to refuse any delivery in case of refusal of authorisation of payment by credit card from officially accredited bodies, in case of non-payment and in case of legitimate reasons to doubt your means of payment.
As soon as your order has been finalized, if you choose to pay by cheque, you will have to send your cheque deposit and your cheque, payable to Monnaie de Paris, to the following address:
25 avenue de la Division Leclerc
92160 ANTONY FRANCE
You will have to send your cheque and the printable coupon on which your order number has to be written.
If you wish to pay your order by cheque, delivery times will run from the date of the effective reception of your cheque by Chequeasy.
You are informed that any cheque payment is accepted subject to the agreement of our partner Chèque Service. Chèque Service controls cheque payments to prevent any risks due to the fraudulent use of cheque books. Information on the cheque (CMC7 stripe) are subject to an automatic data processing aim to deliver a recommendation regarding the cheque in order to ensure or warn Monnaie de Paris about the correct payment. This processing is made by Chèque service by consulting the FNCI (the French national register of irregular cheques) of the Banque de France and using parameters set to support the decision. However, according to French law, Chèque service cannot access nor have a look look at the bank account of the cheque’s holder. This processing has been declared to the French Data Protection Authority (CNIL). These data are kept until the end of our contractual relationship, except specific legal dispositions. In accordance with the French “Loi informatique et liberté” dated 1978 January 6th, you have a right to access, rectify, erase and oppose the processing of your personal data by calling Chèque service customer service to the following number: + 331.40.08.65.33, or by sending an email to the following address email@example.com.
Payment by cheque is available for telephone or mail order sales in addition to Credit card and bank wire.
Purchases made in stores require a copy of an identity document for all purchases of precious metals or money.
Article 6: Delivery
The items ordered are delivered to metropolitan France, overseas departments and regions (DOM/ROM) and overseas communities (COM), to countries of the European Union and countries outside the European Union, with the exception of Lebanon and Russia.
The delivery time of your order is indicated in your order summary. In the event that the time limit is exceeded, you may send a registered letter with acknowledgement of receipt or any other durable medium such as an email to the customer service department of Monnaie de Paris requesting that the latter carry out delivery within a reasonable additional period. In the absence of delivery, you can use the same means to request that your order be cancelled. You will then be refunded the entire amount paid by automatic transfer to the bank account used for secure payment by credit card within fourteen (14) days following receipt of your letter by Monnaie de Paris. If you receive the product after cancelling, Monnaie de Paris will refund the amount paid and pay for the product’s return either by sending you a COLISSIMO label or by reimbursing the cost of the return on a flat-rate basis of 9 € inclusive of taxes (nine Euros all taxes included). We kindly request that you contact the Claims Department at +33 (0) 1 40 46 55 00 or by email at firstname.lastname@example.org for more information. Monnaie de Paris may defer repayment until it has received the goods or until you have provided proof of expedition of the goods, whichever comes earlier. To facilitate the refund, you may send your bank account information (RIB) along with your refund request.
The indicative delivery times are eight days (8) for metropolitan France and ten days (10) for countries in the European Union, twelve days (12) for DROM-COM and twelve days (12) for countries outside the European Union. The exact delivery time is indicated for each order and must be considered the contractual delivery time.
In case of an order including several goods with various delivery dates, the delivery time of our order will be the one of the good with the furthest delivery date.
Orders are shipped to the mailing addresses you entered at the time of your order. They are delivered by La Poste in France, in overseas packages for the DROM-COM and in international parcels for countries outside the European Union.
Shipping costs are nine euros (9) for delivery in France and Corsica, sixteen euros (16) for delivery in the DROM-COM, thirty euros (30) for countries of the European Union and countries outside the European Union. These shipping costs are inclusive of all taxes.
An email for tracking the package will be sent to you as soon as your order leaves our premises. This email contains your package number and an Internet link that allows you to track the route to your destination.
In case of delay of delivery signalled by the customer to Monnaie de Paris, the latter will check if the order has been shipped or not. If it has been, Monnaie de Paris will request that La Poste carry out an investigation to verify whether the order has been sent or if the package has been lost or stolen. For information purposes, the time limit for inquiries are approximately 5 to 6 weeks for shipments in metropolitan France and approximately 7 to 8 weeks for other shipments.
Article 7: Warranty and exchanges
Pursuant to the legal provisions in force relative to the conformity of the product sold, Monnaie de Paris refunds or exchanges products that are defective or do not correspond to your order. The contents and methods of exercising this legal warranty are described in Articles L.217-4 et seq. of the French Consumer Code.
You have a period of two years as from delivery of the items to act. Subject to the conditions of cost foreseen in Article L. 217-9 the French Consumer Code, you may request the replacement or repair of the items. You are exempt from proof of the non-conformity of the items during the twenty-four months following their delivery. The legal warranty of conformity applies regardless of any commercial warranties.
You also benefit from the legal warranty covering hidden defects provided for in Articles 1641 et seq. of the French Civil Code. In such a case you can choose between cancellation of the sale or a reduction of the sale price in accordance with Article 1644 of the French Civil Code.
Please verify that the items delivered to you correspond to those you ordered upon receipt of your order.
Please also check the condition of the items that were ordered by and delivered to you. In case of damage, tearing or opening of the packaging of your package, please refuse the parcel or make the usual reservations on the delivery slip of La Poste and contact the customer service department of Monnaie de Paris by phone at +33 (0) 1 40 46 55 00 to indicate the reasons for refusal of the delivery. Monnaie de Paris will request that La Poste carry out an investigation to verify whether the order was delivered in good condition or not. For information purposes, the time limit for inquiries are approximately 5 to 6 weeks for shipments in metropolitan France and approximately 7 to 8 weeks for other shipments.
In all the above cases, you must return the item(s) ordered to Monnaie de Paris in their original condition. You will be reimbursed, within fourteen (14) days (from the date of receipt by Monnaie de Paris of the returned products), the total amount you paid, by automatic transfer to the bank account used for payment by credit card. Monnaie de Paris will pay the product return cost either by sending you a COLISSIMO label or by reimbursing the return costs on the basis of a flat-rate payment of 9 € TTC (nine euros all taxes included). We kindly request that you contact the Claims Department (Service réclamations) at + 33 (0) 1 40 46 55 00 or by email at email@example.com for more information. To facilitate the refund, you may send your bank account information (RIB) along with your refund request.
You may also request that the item(s) ordered be exchanged. In this case, please contact the customer service department of Monnaie de Paris to indicate your exchange request and return the item(s) ordered to Monnaie de Paris in their original condition.
It is recalled that you benefit in any case from the legal warranties mentioned above.
Article 8: Cancellation right
Article 8.1: Cancellation right
Pursuant to the legal provisions in force, you have the right to withdraw without giving reasons within fourteen (14) days following receipt of the ordered items.
To exercise the cancellation right, you must notify us of your decision to cancel the order by means of a statement without ambiguity (by post, fax or email) at the following address:
Monnaie de Paris
11 Quai de Conti – 75270 Paris Cedex 06 –
Fax +33 (0) 1 40 46 57 08
You can use the cancellation template attached in Annex 1 to these General Terms and Conditions of Sale. This is not mandatory.
In order for the cancellation period to be respected, you must send your letter, fax or email relative to the exercise of the cancellation right before the expiry of the deadline.
Article 8.2: Effects of cancellation
In the event of cancellation, Monnaie de Paris will reimburse all payments received from you and will cover the cost of returning the product either by sending you a COLISSIMO label or by reimbursing the delivery costs on the flat-rate basis of € 9 inclusive of taxes (nine euros including all taxes) except for the additional costs arising from your choice, if applicable, of returning the product using a delivery method other than the standard delivery method proposed by Monnaie de Paris. Please contact the Claims Department at +33 (0) 1 40 46 55 00 or by email at firstname.lastname@example.org for more information. Reimbursement will take place without undue delay and in any event not later than fourteen days from the date on which Monnaie de Paris was informed of your decision to cancel the order. Monnaie de Paris will carry out the reimbursement using the same means of payment as that used for the initial transaction. This reimbursement will not incur any costs other than the abovementioned option, if any. To facilitate the refund, you may send your bank account information (RIB) along with your refund request.
Monnaie de Paris may defer reimbursement until it has received the goods or until you have provided proof of expedition of the goods, whichever comes earlier.
Article 8.3: Exclusion of the cancellation right for products engraved at the request of the customer
The cancellation right does not apply for products engraved at your request, in application of the provisions of the 3rd paragraph of Article L.121-28 of the French Consumer Code, which provides that "the cancellation right can not be exercised for contracts for the supply of goods made according to consumer specifications or which are clearly personalized".
Article 9: Personal data - Confidentiality
Personal data collected and processed by Monnaie de Paris, is the data that you deliberately give when you create your account on the form available on the “login”page and during your transactions. It can also include your IP address (address of the computer) which is automatically collected. Monnaie de Paris also collects some personal data (first name, name, electronic address) when you are connecting through social network accounts (such as Facebook connect) in accordance with your connection settings.
You agree to transmit personal data that is truthful. Monnaie de Paris shall take all appropriate measures to limit the risk of loss, deterioration or misuse of the collected data.
The information and data concerning you are necessary for the management of your order and our commercial relations and are only collected for these purposes. The data can also be used by Monnaie de Paris for reminders on abandoned transactions purposes by email. They are also processed for detecting transactions at risk, which leads to payment block. The processing of personal data is subject to a declaration to the National Commission for Data Protection and Liberties (CNIL). They are retained for a period equal to the contractual relations, unless otherwise specifically provided by law.
Monnaie de Paris may also communicate these to third parties such as its suppliers or its business partners for the proper implementation of the contract, for newsletters emailing or for commercial prospection purposes
The mandatory data is marked as such by an explicit mention on the Website.
In accordance with the applicable French and European regulations relative to the protection of personal data, you have the right to access, rectify, oppose and delete your personal data, as well as provide specific instructions to Monnaie de Paris on how your personal data should be treated after your death, by making a request by email or postal mail to Monnaie de Paris at the following address: Monnaie de Paris - Délégué à la Protection des Données (DPO) - 11 quai de Conti - 75270 Paris Cedex 06
You also have the right to oppose use of your personal data for the purposes of receiving commercial prospection, by making a request by email or postal mail to the above addresses.
In case of payment block with your credit card, you can contact us at the following address email@example.com or make your payment by other means.
Article 10: Litigation, Force Majeure and Applicable Law
These General Terms and Conditions of Sale are subject to French law.
In the event of a dispute, you may have recourse to a conventional mediation procedure or to any other alternative means of dispute settlement.
In accordance with the provisions of the French Consumer Code concerning the amicable settlement of disputes, Monnaie de Paris adheres to the e-commerce mediation service of FEVAD (French Federation of e-commerce and distance selling) whose contact details are as follows: 60 Rue La Boétie – 75008 Paris – http://www.mediateurfevad.fr. After prior written authorisation from the customers vis-à-vis Monnaie de Paris, the mediation service (Service du médiateur) can be seized for any consumer dispute whose settlement was not successful. To find out how to refer the case to the mediation service, click here
. In the event of legal action, all disputes relative to the interpretation and/or performance of the services covered by these General Terms and Conditions of Sale will be the jurisdiction of the French courts.
In the event of a dispute, you may go to the Online Dispute Resolution platform
set up by the European Commission in order to undertake a contractual conciliation procedure or any other alternative method of dispute resolution.
However, neither Party may be held liable for the total or partial non-performance of its obligations if this non-performance is due to a fortuitous event or the occurrence of an element constituting force majeure as defined by case law, such as, but not limited to, flood, fire, storm, lack of raw materials, total or partial strike of transport and postal services.
In such a case the parties agree that they shall meet to discuss the situation as soon as possible in order to determine the modalities of performance of the order if the case of force majeure continues beyond a period of one month.
In the event that any of the provisions are cancelled or considered to be unenforceable to the customer by a court decision, then the remaining provisions of these General Terms and Conditions of Sale shall remain in full force.